Innovation Organization

The Schulich Executive Education Centre sponsored a research project on organizational and process innovation. In small group roundtable discussions groups of executives and professionals from diverse sectors explored the situations in which organizational innovation is needed, the challenges it must overcome and the principles and practices that lead to success. Rick Wolfe of PostStone was the co-director of this research along with Alan Kay of the Glasgow Group. Susan Abbott of Abbott Research and Consulting wrote the reports of the findings.

Leading Innovation: Change and Sustainability

Innovation initiatives need to be linked to potential return on investment. If they aren’t, an organization can travel a long way down the innovation path before finding that customers don’t want the innovation or it can’t be commercialized. The CFO perspective often is that the need for innovation is an invitation to spend money, not to improve profitability and competitiveness.

Innovation in Marketing: Customer Insight at the Core

Marketers see deep customer insight as a core process that can drive innovation in an organization. Translating this insight into innovation also requires having organizational alignment on goals, and an organization that supports effective cross-functional work. For business-to-business marketers, deep customer knowledge can provide the basis for choosing which customers to focus on.

Managing Innovation: Leveraging the CFO Function

The role of the CFO has been evolving for some time, and they are now seen – and see themselves – as business partner to the CEO, with a unique perspective and mandate to see across organization silos. For CFOs in public companies, responding to expanded governance and regulation mandates has pulled them away from strategic work.

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